Returns & Exchanges
At Seek Indonesia, we want you to be completely satisfied with your fashion finds, which is why we offer a 14-day hassle-free return policy for all unworn items with original tags. Whether it's a sizing issue or a change of heart, our streamlined process ensures your shopping experience remains effortless.
Initiate Your Request
Log in to your Seek Indonesia account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags, dust bags, and authenticity cards are included to qualify for a full refund.
Drop Off or Pickup
Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized courier point or schedule a home pickup through our logistics partner.
Quality Check & Refund
Once our warehouse team verifies the condition of the returned apparel, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing